{"version":"1.0","provider_name":"insideBIGDATA","provider_url":"https:\/\/insidebigdata.com","author_name":"Contributor","author_url":"https:\/\/insidebigdata.com\/author\/contributor\/","title":"Empowering Agents, Delighting Customers: The Role of Smart Bots in Elevating Customer Support - insideBIGDATA","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"tS3Tb3VrOB\"><a href=\"https:\/\/insidebigdata.com\/2023\/08\/15\/empowering-agents-delighting-customers-the-role-of-smart-bots-in-elevating-customer-support\/\">Empowering Agents, Delighting Customers: The Role of Smart Bots in Elevating Customer Support<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/insidebigdata.com\/2023\/08\/15\/empowering-agents-delighting-customers-the-role-of-smart-bots-in-elevating-customer-support\/embed\/#?secret=tS3Tb3VrOB\" width=\"600\" height=\"338\" title=\"&#8220;Empowering Agents, Delighting Customers: The Role of Smart Bots in Elevating Customer Support&#8221; &#8212; insideBIGDATA\" data-secret=\"tS3Tb3VrOB\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/*! This file is auto-generated *\/\n!function(c,d){\"use strict\";var e=!1,o=!1;if(d.querySelector)if(c.addEventListener)e=!0;if(c.wp=c.wp||{},c.wp.receiveEmbedMessage);else if(c.wp.receiveEmbedMessage=function(e){var t=e.data;if(!t);else if(!(t.secret||t.message||t.value));else if(\/[^a-zA-Z0-9]\/.test(t.secret));else{for(var r,s,a,i=d.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),n=d.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),o=new RegExp(\"^https?:$\",\"i\"),l=0;l<n.length;l++)n[l].style.display=\"none\";for(l=0;l<i.length;l++)if(r=i[l],e.source!==r.contentWindow);else{if(r.removeAttribute(\"style\"),\"height\"===t.message){if(1e3<(s=parseInt(t.value,10)))s=1e3;else if(~~s<200)s=200;r.height=s}if(\"link\"===t.message)if(s=d.createElement(\"a\"),a=d.createElement(\"a\"),s.href=r.getAttribute(\"src\"),a.href=t.value,!o.test(a.protocol));else if(a.host===s.host)if(d.activeElement===r)c.top.location.href=t.value}}},e)c.addEventListener(\"message\",c.wp.receiveEmbedMessage,!1),d.addEventListener(\"DOMContentLoaded\",t,!1),c.addEventListener(\"load\",t,!1);function t(){if(o);else{o=!0;for(var e,t,r,s=-1!==navigator.appVersion.indexOf(\"MSIE 10\"),a=!!navigator.userAgent.match(\/Trident.*rv:11\\.\/),i=d.querySelectorAll(\"iframe.wp-embedded-content\"),n=0;n<i.length;n++){if(!(r=(t=i[n]).getAttribute(\"data-secret\")))r=Math.random().toString(36).substr(2,10),t.src+=\"#?secret=\"+r,t.setAttribute(\"data-secret\",r);if(s||a)(e=t.cloneNode(!0)).removeAttribute(\"security\"),t.parentNode.replaceChild(e,t);t.contentWindow.postMessage({message:\"ready\",secret:r},\"*\")}}}}(window,document);\n<\/script>\n","thumbnail_url":"https:\/\/insidebigdata.com\/wp-content\/uploads\/2023\/06\/GenerativeAI_shutterstock_2284999159_special.jpg","thumbnail_width":1100,"thumbnail_height":550,"description":"In this contributed article, Nate MacLeitch, Founder and CEO of QuickBlox, discusses how businesses can use generative AI to enhance their customer service capabilities while working in tandem with human agents, rather than replacing them."}