{"id":31503,"date":"2023-01-31T06:00:00","date_gmt":"2023-01-31T14:00:00","guid":{"rendered":"https:\/\/insidebigdata.com\/?p=31503"},"modified":"2023-01-30T15:28:34","modified_gmt":"2023-01-30T23:28:34","slug":"conversica-survey-shows-chatbot-customer-experience-significantly-impacts-vendor-evaluation-for-one-third-of-b2b-buyers","status":"publish","type":"post","link":"https:\/\/insidebigdata.com\/2023\/01\/31\/conversica-survey-shows-chatbot-customer-experience-significantly-impacts-vendor-evaluation-for-one-third-of-b2b-buyers\/","title":{"rendered":"Conversica Survey Shows Chatbot Customer Experience Significantly Impacts Vendor Evaluation for One-Third of B2B Buyers"},"content":{"rendered":"<div class=\"wp-block-image\">\n<figure class=\"alignright size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"283\" height=\"177\" src=\"https:\/\/insidebigdata.com\/wp-content\/uploads\/2023\/01\/Conversica_logo_NEW.png\" alt=\"\" class=\"wp-image-31504\" srcset=\"https:\/\/insidebigdata.com\/wp-content\/uploads\/2023\/01\/Conversica_logo_NEW.png 283w, https:\/\/insidebigdata.com\/wp-content\/uploads\/2023\/01\/Conversica_logo_NEW-150x94.png 150w\" sizes=\"(max-width: 283px) 100vw, 283px\" \/><\/figure><\/div>\n\n\n<p><a href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.conversica.com%2F&amp;esheet=53290324&amp;newsitemid=20230125005136&amp;lan=en-US&amp;anchor=Conversica%2C+Inc.&amp;index=1&amp;md5=11bfae5845c59bf0dff10ac45f1ee9b7\" target=\"_blank\" rel=\"noreferrer noopener\">Conversica, Inc.<\/a>, a leading provider of AI-powered conversation automation solutions for enterprise revenue teams, announced the findings of a new survey titled&nbsp;<em><a href=\"https:\/\/www.conversica.com\/wp-content\/uploads\/2023\/01\/Chatbot-Experience-Report-1.23.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Chatbot Experience: How Satisfied Are Enterprise Buyers?<\/a><\/em>&nbsp;The study found that while the majority of B2B buyers use chatbots when considering a business purchase (60%), the chat experience does not meet their expectations. With a third of business buyers identifying chat experience as having a major impact on their evaluation of a vendor, companies are losing out on revenue.<\/p>\n\n\n\n<p>Moreover, many B2B buyers are turning away from traditional chatbots due to their simplistic capabilities that are limited to very early stages of interaction, according to the survey findings. As a result, buyers considering a business purchase are disappointed enough in most chatbot experiences to abandon conversations in favor of human representatives or, worse, move on to a competitor, leading to negative brand associations, increased workload, and lost revenue.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p>&#8220;Conversica&#8217;s Chatbot Experience survey illustrates the need for more advanced automated conversation experiences that go well beyond the scripted workflows of traditional mass-market chatbots,&#8221; said Jim Kaskade, CEO. \u201cWhen B2B decision makers evaluate vendors leveraging their chatbot solutions, those companies must deliver powerful, human exchanges, so no revenue opportunity is lost at any point in the customer journey.\u201d<\/p>\n<\/blockquote>\n\n\n\n<p><strong>40% of Buyers Have Given Up on Traditional Chatbots<\/strong><\/p>\n\n\n\n<p>Study results showed that business purchasers find the chatbots they encounter while considering vendors to be largely unhelpful, with utility being limited to very early purchase stages.<\/p>\n\n\n\n<ul>\n<li>The largest group of business purchasers surveyed (40%) said they choose not to interact with chatbots at all.<\/li>\n\n\n\n<li>Of those who do choose to interact, the largest group does it early in the research phase.<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p>\u201cFurther illustrating the point, only 11% said they have interacted with chatbots through&nbsp;<em>all phases<\/em>&nbsp;of the purchasing cycle,\u201d said Kaskade. \u201cTraditional chatbots aren\u2019t generating revenue, but rather, at best, are focused on simply capturing the lead\u2019s contact information and handing it off to a human for follow-up at a future time. Traditional chatbots struggle to address your customer\u2019s needs even in the early stages of engaging with your brand, let alone at more advanced stages.\u201d<\/p>\n<\/blockquote>\n\n\n\n<p><strong>81% of People Abandon Chatbot Conversations, Leading to Revenue Loss<\/strong><\/p>\n\n\n\n<p>When chatbots can\u2019t answer prospect customer questions, people tend to simply give up on the conversation.<\/p>\n\n\n\n<ul>\n<li>50% will either try to connect with a human or fill out a contact form for follow-up from a rep.<\/li>\n\n\n\n<li>18% try to find the information on their own.<\/li>\n\n\n\n<li>1 in 10 will give up on the vendor entirely and move on to a competitor.<\/li>\n\n\n\n<li>Only 12% bother to reword the question, and 7% say they\u2019ll try again later.<\/li>\n<\/ul>\n\n\n\n<p>With the vast majority of buyers leaving a botched conversation and 10% moving directly on to the next vendor on their list, poor chatbot experiences are actively contributing to revenue loss.<\/p>\n\n\n\n<p><strong>4 in 5 Buyers Will End a Conversation if Chatbot Doesn\u2019t Speak to Their Unique Needs<\/strong><\/p>\n\n\n\n<p>Results suggest that when people are ready to engage a chatbot, the largest group (38%) are looking for answers to a specific question, while 18.33% seek \u2018guidance to the right solution,\u2019 similar to the experience they expect from a sales assistant in a brick-and-mortar store.<\/p>\n\n\n\n<p>20% said they use chatbots as a means to simply connect with a human rep. But while chat-to-live agent solutions are a common solution, scalability remains an issue. So why are so many buyers in a hurry to get past chatbots and talk to a person?<\/p>\n\n\n\n<ul>\n<li>79% of respondents would end a chatbot conversation over answers that don\u2019t speak to their unique needs, including irrelevant responses (51%) and lack of personalization or specificity to their situation (28%).<\/li>\n\n\n\n<li>Rigid options for questions (15%) rounded out the top 3 reasons to abandon a conversation.<\/li>\n<\/ul>\n\n\n\n<p>This suggests businesses should ensure their conversation solution is positioned to guide buyers through their customer journey and quickly deliver accurate information to reduce the need for live human interactions.<\/p>\n\n\n\n<p><strong>76% of Buyers Want Better Info From a Shorter Exchange<\/strong><\/p>\n\n\n\n<p>\u201cIt is clear from the survey that business buyers want smarter chatbots that provide more accurate and relevant information, and can do so quickly with less interaction,\u201d said Kaskade.<\/p>\n\n\n\n<p>When it comes to the total number of interactions respondents considered \u2018ideal\u2019, respondents clearly leaned toward fewer messages.<\/p>\n\n\n\n<ul>\n<li>3x as many respondents selected either 1, 2 or 3 interactions (75.69% of respondents), vs. those who selected 4 or more (only 24.3% of respondents).<\/li>\n\n\n\n<li>\u2018Accurate responses\u2019 was rated the most influential aspect of the chatbot experience on vendor evaluation (4.25on a scale of 1 to 6, with 6 being \u2018high impact on decision\u2019).<\/li>\n\n\n\n<li>Nearly equally important was \u2018relevancy\u2019 (3.87) and \u2018immediate responses\u2019 (3.81).<\/li>\n<\/ul>\n\n\n\n<p>While website chatbots are meant to help enterprises capitalize on interested site visitors in an engaging and scalable way, the bottom line may be impacted if the experience is less than ideal. \u201cConversica\u2019s&nbsp;<em>Chatbot Experience<\/em>&nbsp;survey demonstrates the need for more sophisticated automated conversation experiences that go well beyond the scripted workflows of traditional chatbots,\u201d said Kaskade. \u201cWhen one-third of B2B buyers heavily weigh their chatbot experiences as part of their vendor evaluation processes, companies that don\u2019t meet their needs will absolutely lose revenue opportunities.\u201d<\/p>\n\n\n\n<p><strong>About the survey methodology:<\/strong><\/p>\n\n\n\n<p>The survey was conducted online by a third-party on behalf of Conversica using a random sample of B2B buyers within the United States in December 2022.<\/p>\n\n\n\n<p><em>Sign up for the free insideBIGDATA&nbsp;<a href=\"http:\/\/inside-bigdata.com\/newsletter\/\" target=\"_blank\" rel=\"noreferrer noopener\">newsletter<\/a>.<\/em><\/p>\n\n\n\n<p><em>Join us on Twitter:&nbsp;<a href=\"https:\/\/twitter.com\/InsideBigData1\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/twitter.com\/InsideBigData1<\/a><\/em><\/p>\n\n\n\n<p><em>Join us on LinkedIn:&nbsp;<a href=\"https:\/\/www.linkedin.com\/company\/insidebigdata\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.linkedin.com\/company\/insidebigdata\/<\/a><\/em><\/p>\n\n\n\n<p><em>Join us on Facebook:&nbsp;<a href=\"https:\/\/www.facebook.com\/insideBIGDATANOW\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.facebook.com\/insideBIGDATANOW<\/a><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Conversica, Inc., a leading provider of AI-powered conversation automation solutions for enterprise revenue teams, announced the findings of a new survey titled\u00a0Chatbot Experience: How Satisfied Are Enterprise Buyers?\u00a0The study found that while the majority of B2B buyers use chatbots when considering a business purchase (60%), the chat experience does not meet their expectations.<\/p>\n","protected":false},"author":10513,"featured_media":23788,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"footnotes":""},"categories":[526,115,180,268,56,1],"tags":[437,656,839,356,96],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Conversica Survey Shows Chatbot Customer Experience Significantly Impacts Vendor Evaluation for One-Third of B2B Buyers - insideBIGDATA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/insidebigdata.com\/2023\/01\/31\/conversica-survey-shows-chatbot-customer-experience-significantly-impacts-vendor-evaluation-for-one-third-of-b2b-buyers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Conversica Survey Shows Chatbot Customer Experience Significantly Impacts Vendor Evaluation for One-Third of B2B Buyers - insideBIGDATA\" \/>\n<meta property=\"og:description\" content=\"Conversica, Inc., a leading provider of AI-powered conversation automation solutions for enterprise revenue teams, announced the findings of a new survey titled\u00a0Chatbot Experience: How Satisfied Are Enterprise Buyers?\u00a0The study found that while the majority of B2B buyers use chatbots when considering a business purchase (60%), the chat experience does not meet their expectations.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/insidebigdata.com\/2023\/01\/31\/conversica-survey-shows-chatbot-customer-experience-significantly-impacts-vendor-evaluation-for-one-third-of-b2b-buyers\/\" \/>\n<meta property=\"og:site_name\" content=\"insideBIGDATA\" \/>\n<meta property=\"article:publisher\" content=\"http:\/\/www.facebook.com\/insidebigdata\" \/>\n<meta property=\"article:published_time\" content=\"2023-01-31T14:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-01-30T23:28:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/insidebigdata.com\/wp-content\/uploads\/2020\/01\/chatbots_shutterstock_1449542267.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"300\" \/>\n\t<meta property=\"og:image:height\" content=\"300\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Editorial Team\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@insideBigData\" \/>\n<meta name=\"twitter:site\" content=\"@insideBigData\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Editorial Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/insidebigdata.com\/2023\/01\/31\/conversica-survey-shows-chatbot-customer-experience-significantly-impacts-vendor-evaluation-for-one-third-of-b2b-buyers\/\",\"url\":\"https:\/\/insidebigdata.com\/2023\/01\/31\/conversica-survey-shows-chatbot-customer-experience-significantly-impacts-vendor-evaluation-for-one-third-of-b2b-buyers\/\",\"name\":\"Conversica Survey Shows Chatbot Customer Experience Significantly Impacts Vendor Evaluation for One-Third of B2B Buyers - insideBIGDATA\",\"isPartOf\":{\"@id\":\"https:\/\/insidebigdata.com\/#website\"},\"datePublished\":\"2023-01-31T14:00:00+00:00\",\"dateModified\":\"2023-01-30T23:28:34+00:00\",\"author\":{\"@id\":\"https:\/\/insidebigdata.com\/#\/schema\/person\/2949e412c144601cdbcc803bd234e1b9\"},\"breadcrumb\":{\"@id\":\"https:\/\/insidebigdata.com\/2023\/01\/31\/conversica-survey-shows-chatbot-customer-experience-significantly-impacts-vendor-evaluation-for-one-third-of-b2b-buyers\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/insidebigdata.com\/2023\/01\/31\/conversica-survey-shows-chatbot-customer-experience-significantly-impacts-vendor-evaluation-for-one-third-of-b2b-buyers\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/insidebigdata.com\/2023\/01\/31\/conversica-survey-shows-chatbot-customer-experience-significantly-impacts-vendor-evaluation-for-one-third-of-b2b-buyers\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/insidebigdata.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Conversica Survey Shows Chatbot Customer Experience Significantly Impacts Vendor Evaluation for One-Third of B2B Buyers\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/insidebigdata.com\/#website\",\"url\":\"https:\/\/insidebigdata.com\/\",\"name\":\"insideBIGDATA\",\"description\":\"Your Source for AI, Data Science, Deep Learning &amp; Machine Learning Strategies\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/insidebigdata.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/insidebigdata.com\/#\/schema\/person\/2949e412c144601cdbcc803bd234e1b9\",\"name\":\"Editorial Team\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/insidebigdata.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/e137ce7ea40e38bd4d25bb7860cfe3e4?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/e137ce7ea40e38bd4d25bb7860cfe3e4?s=96&d=mm&r=g\",\"caption\":\"Editorial Team\"},\"sameAs\":[\"http:\/\/www.insidebigdata.com\"],\"url\":\"https:\/\/insidebigdata.com\/author\/editorial\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Conversica Survey Shows Chatbot Customer Experience Significantly Impacts Vendor Evaluation for One-Third of B2B Buyers - insideBIGDATA","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/insidebigdata.com\/2023\/01\/31\/conversica-survey-shows-chatbot-customer-experience-significantly-impacts-vendor-evaluation-for-one-third-of-b2b-buyers\/","og_locale":"en_US","og_type":"article","og_title":"Conversica Survey Shows Chatbot Customer Experience Significantly Impacts Vendor Evaluation for One-Third of B2B Buyers - insideBIGDATA","og_description":"Conversica, Inc., a leading provider of AI-powered conversation automation solutions for enterprise revenue teams, announced the findings of a new survey titled\u00a0Chatbot Experience: How Satisfied Are Enterprise Buyers?\u00a0The study found that while the majority of B2B buyers use chatbots when considering a business purchase (60%), the chat experience does not meet their expectations.","og_url":"https:\/\/insidebigdata.com\/2023\/01\/31\/conversica-survey-shows-chatbot-customer-experience-significantly-impacts-vendor-evaluation-for-one-third-of-b2b-buyers\/","og_site_name":"insideBIGDATA","article_publisher":"http:\/\/www.facebook.com\/insidebigdata","article_published_time":"2023-01-31T14:00:00+00:00","article_modified_time":"2023-01-30T23:28:34+00:00","og_image":[{"width":300,"height":300,"url":"https:\/\/insidebigdata.com\/wp-content\/uploads\/2020\/01\/chatbots_shutterstock_1449542267.jpg","type":"image\/jpeg"}],"author":"Editorial Team","twitter_card":"summary_large_image","twitter_creator":"@insideBigData","twitter_site":"@insideBigData","twitter_misc":{"Written by":"Editorial Team","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/insidebigdata.com\/2023\/01\/31\/conversica-survey-shows-chatbot-customer-experience-significantly-impacts-vendor-evaluation-for-one-third-of-b2b-buyers\/","url":"https:\/\/insidebigdata.com\/2023\/01\/31\/conversica-survey-shows-chatbot-customer-experience-significantly-impacts-vendor-evaluation-for-one-third-of-b2b-buyers\/","name":"Conversica Survey Shows Chatbot Customer Experience Significantly Impacts Vendor Evaluation for One-Third of B2B Buyers - insideBIGDATA","isPartOf":{"@id":"https:\/\/insidebigdata.com\/#website"},"datePublished":"2023-01-31T14:00:00+00:00","dateModified":"2023-01-30T23:28:34+00:00","author":{"@id":"https:\/\/insidebigdata.com\/#\/schema\/person\/2949e412c144601cdbcc803bd234e1b9"},"breadcrumb":{"@id":"https:\/\/insidebigdata.com\/2023\/01\/31\/conversica-survey-shows-chatbot-customer-experience-significantly-impacts-vendor-evaluation-for-one-third-of-b2b-buyers\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/insidebigdata.com\/2023\/01\/31\/conversica-survey-shows-chatbot-customer-experience-significantly-impacts-vendor-evaluation-for-one-third-of-b2b-buyers\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/insidebigdata.com\/2023\/01\/31\/conversica-survey-shows-chatbot-customer-experience-significantly-impacts-vendor-evaluation-for-one-third-of-b2b-buyers\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/insidebigdata.com\/"},{"@type":"ListItem","position":2,"name":"Conversica Survey Shows Chatbot Customer Experience Significantly Impacts Vendor Evaluation for One-Third of B2B Buyers"}]},{"@type":"WebSite","@id":"https:\/\/insidebigdata.com\/#website","url":"https:\/\/insidebigdata.com\/","name":"insideBIGDATA","description":"Your Source for AI, Data Science, Deep Learning &amp; Machine Learning Strategies","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/insidebigdata.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/insidebigdata.com\/#\/schema\/person\/2949e412c144601cdbcc803bd234e1b9","name":"Editorial Team","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/insidebigdata.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/e137ce7ea40e38bd4d25bb7860cfe3e4?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/e137ce7ea40e38bd4d25bb7860cfe3e4?s=96&d=mm&r=g","caption":"Editorial Team"},"sameAs":["http:\/\/www.insidebigdata.com"],"url":"https:\/\/insidebigdata.com\/author\/editorial\/"}]}},"jetpack_featured_media_url":"https:\/\/insidebigdata.com\/wp-content\/uploads\/2020\/01\/chatbots_shutterstock_1449542267.jpg","jetpack_shortlink":"https:\/\/wp.me\/p9eA3j-8c7","jetpack-related-posts":[{"id":17134,"url":"https:\/\/insidebigdata.com\/2017\/02\/10\/conversica-delivers-major-upgrades-ai-powered-business-conversations\/","url_meta":{"origin":31503,"position":0},"title":"Conversica Delivers Major Upgrades to AI-powered Business Conversations","date":"February 10, 2017","format":false,"excerpt":"Conversica, Inc., a leader in artificial intelligence-powered business conversations, announced significant enhancements to its flagship product, the Conversica\u00ae AI Sales Assistant. Conversica leverages artificial intelligence (AI) to take on routine business conversations like contacting and qualifying sales leads, freeing up human salespeople to close more deals.","rel":"","context":"In &quot;AI Deep Learning&quot;","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":31555,"url":"https:\/\/insidebigdata.com\/2023\/02\/07\/new-survey-finds-consumers-give-chatbots-a-failing-grade-in-customer-experience\/","url_meta":{"origin":31503,"position":1},"title":"New Survey Finds Consumers Give Chatbots a Failing Grade in Customer Experience","date":"February 7, 2023","format":false,"excerpt":"Cyara, provider of the\u00a0Automated Customer Experience (CX) Assurance Platform, released a new global study that shows while most customers want to use chatbots for automated support, many businesses fail to deliver positive chatbot experiences even as they increasingly rely on them as primary methods of customer interactions online.","rel":"","context":"In &quot;Analytics&quot;","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":24689,"url":"https:\/\/insidebigdata.com\/2020\/07\/02\/delivering-fast-and-effective-chatbot-solutions-strategies-for-success\/","url_meta":{"origin":31503,"position":2},"title":"Delivering Fast and Effective Chatbot Solutions: Strategies for Success","date":"July 2, 2020","format":false,"excerpt":"In this special guest feature, Vikram Khandpur, Chief Product Officer at Sinch, discusses how at the core of its capabilities, chatbots bring to life data-backed communications technology. AI, machine learning, and the world of big data are driving forces behind the future of work. The possibilities of streamlined business operations\u2026","rel":"","context":"In &quot;AI Deep Learning&quot;","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":20408,"url":"https:\/\/insidebigdata.com\/2018\/05\/16\/atomic-x-unveils-rufus-intelligent-ai-powered-chatbot\/","url_meta":{"origin":31503,"position":3},"title":"Atomic X Unveils \u2018Rufus\u2019, An Intelligent AI-Powered Chatbot","date":"May 16, 2018","format":false,"excerpt":"Atomic X, an experiential artificial intelligence (AI) firm and consulting business, has announced its emergence into the global AI marketplace with the launch of its flagship product, Rufus, the most advanced bot on the market to introduce complex chatbot automation combined with a traditional live-chat system.","rel":"","context":"In &quot;AI Deep Learning&quot;","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":23787,"url":"https:\/\/insidebigdata.com\/2020\/01\/04\/ai-chatbot-technology-predictions-for-2020\/","url_meta":{"origin":31503,"position":4},"title":"AI Chatbot Technology Predictions for 2020","date":"January 4, 2020","format":false,"excerpt":"As we enter 2020 and embrace a brand new decade, technology acceptance is continuing to accelerate for a broad range of industries. This second derivative effect is prevalent in the adoption of AI-powered chatbots for business applications - messaging, healthcare, customer service, toys, etc. To give our readers a glimpse\u2026","rel":"","context":"In &quot;AI Deep Learning&quot;","img":{"alt_text":"","src":"https:\/\/i0.wp.com\/insidebigdata.com\/wp-content\/uploads\/2020\/01\/chatbots_shutterstock_1449542267.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":31781,"url":"https:\/\/insidebigdata.com\/2023\/03\/07\/insidebigdata-latest-news-3-7-2023\/","url_meta":{"origin":31503,"position":5},"title":"insideBIGDATA Latest News \u2013 3\/7\/2023","date":"March 7, 2023","format":false,"excerpt":"In this regular column, we\u2019ll bring you all the latest industry news centered around our main topics of focus: big data, data science, machine learning, AI, and deep learning. Our industry is constantly accelerating with new products and services being announced everyday. Fortunately, we\u2019re in close touch with vendors from\u2026","rel":"","context":"In &quot;AI Deep Learning&quot;","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/insidebigdata.com\/wp-json\/wp\/v2\/posts\/31503"}],"collection":[{"href":"https:\/\/insidebigdata.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/insidebigdata.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/insidebigdata.com\/wp-json\/wp\/v2\/users\/10513"}],"replies":[{"embeddable":true,"href":"https:\/\/insidebigdata.com\/wp-json\/wp\/v2\/comments?post=31503"}],"version-history":[{"count":0,"href":"https:\/\/insidebigdata.com\/wp-json\/wp\/v2\/posts\/31503\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/insidebigdata.com\/wp-json\/wp\/v2\/media\/23788"}],"wp:attachment":[{"href":"https:\/\/insidebigdata.com\/wp-json\/wp\/v2\/media?parent=31503"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/insidebigdata.com\/wp-json\/wp\/v2\/categories?post=31503"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/insidebigdata.com\/wp-json\/wp\/v2\/tags?post=31503"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}