{"id":30101,"date":"2022-08-20T06:00:00","date_gmt":"2022-08-20T13:00:00","guid":{"rendered":"https:\/\/insidebigdata.com\/?p=30101"},"modified":"2022-08-20T10:19:07","modified_gmt":"2022-08-20T17:19:07","slug":"7-ways-chatbots-improve-life","status":"publish","type":"post","link":"https:\/\/insidebigdata.com\/2022\/08\/20\/7-ways-chatbots-improve-life\/","title":{"rendered":"7 Ways Chatbots Improve Life"},"content":{"rendered":"\n

Gartner research predicts that by 2026, the chatbot industry will grow into an $8.8B business. According to research done by Yellow.ai<\/a> and C-Zentrix, a 320% growth of Global Voice Assistant transaction values is expected between 2021-2023.<\/p>\n\n\n\n

Here are 7 ways that Chatbots are being used to engage, analyze, and ultimately satisfy the end user, customer and employee for today\u2019s forward thinking companies.<\/p>\n\n\n\n

  1. The rise of mental health chatbots for therapy<\/strong> is happening now – Yes, Robot therapy has arrived. Somewhat controversial, this might best be used in a blended model, when AI can intuitively know when to switch the conversation over to a human interaction for a best of both worlds experience.<\/li>
  2. Complex omnichannel synthesis via AI <\/strong>means complex organizations with distributed or decentralized operations require differentiated responses served across multiple channels.  This provides a much more personalized response than cookie-cutter or basic chatbot responses. Chatbots are increasingly being used to meet people where they are searching for information – whatsapp, sms, call centers, etc. and that voice and chat data is rolled up in a seamless, synchronized fashion. Suddenly, that abandoned shopping cart on Amazon just might not be abandoned once the potential customer\u2019s phone is picked up again and they get an SMS reminder. <\/li>
  3. Conversational AI <\/strong>technology can speak 100 different languages, and detect human emotions, like if someone is getting frustrated or depressed. This deep intel allows companies to organically interact, compete, and engage on the global playing field. Conversational commerce has grown exponentially during the pandemic, and people are getting accustomed to the convenience and personalization that it affords.<\/li>
  4. Total Experience Automation (TX) <\/strong>– Think CX (customer) + EX (employee)+ UX (user) Experiences = TX. Since the Great Resignation started, both employees and customers have high expectations and demand a great deal from the companies they work or buy from. In order for companies to deliver optimized service from a TXmindset, they need a complex, dynamic system that will optimize operations across the board, serving the company\u2019s entire ecosystem and working seamlessly in conjunction with all the moving parts to fulfill each individual’s specific needs. Improving the experience of all constituents in the ecosystem helps drive an increase in customer retention and lifetime value by 59%, with happier, more loyal employees to boot.<\/li>
  5. Cognitive and Affective Trust<\/strong> is elevated by naming virtual assistants but not pretending they are human. By putting a name on the chat system (e.g. Siri, Alexa) people feel an emotional connection (both consciously and subconsciously), like a helpful friend who they can rely on for consistent results, without the pressure of a human relationship. With repeated use pending satisfying results, both customer and employee retention rates soar.<\/li>
  6. Moments of truth are built with each successful interaction.<\/strong> With enough positive interactions that achieve the desired result, a genuine trust can be built. The more you use it, the better it gets. Google\u2019s search engine is a prime example of this phenomenon. Google consistently delivers results and people trust Google\u2019s search engine capabilities. That\u2019s why the brand Google is practically a verb.<\/li>
  7. Immersive training<\/strong> is becoming increasingly common. Using VR\/AR headset technology in conjunction with Advanced Virtual Assistants can be an effective tool for onboarding and welcoming new employees to a company and can tailor training to focus on relevant skills development efficiently to quickly get people up to speed with a tailored approach.<\/li><\/ol>\n\n\n\n

    So, there you have it. And with each interaction, the AI is learning what the user wants and how to deliver it to them in the most effective and efficient way possible, which translates to happier and more loyal customers and employees wherever they are in the world.<\/p>\n\n\n\n

    Sign up for the free insideBIGDATA newsletter<\/a>.<\/em><\/p>\n\n\n\n

    Join us on Twitter: @InsideBigData1 \u2013 https:\/\/twitter.com\/InsideBigData1<\/a><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

    Our friends over at Yellow.ai have put together a list of 7 ways that Chatbots are being used to engage, analyze, and ultimately satisfy the end user, customer and employee for today\u2019s forward thinking companies. Gartner research predicts that by 2026, the chatbot industry will grow into an $8.8B business.<\/p>\n","protected":false},"author":10513,"featured_media":23788,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"footnotes":""},"categories":[526,115,180,268,56,97,1],"tags":[437,324,656,839,96],"acf":[],"yoast_head":"\n7 Ways Chatbots Improve Life - insideBIGDATA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/insidebigdata.com\/2022\/08\/20\/7-ways-chatbots-improve-life\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"7 Ways Chatbots Improve Life - insideBIGDATA\" \/>\n<meta property=\"og:description\" content=\"Our friends over at Yellow.ai have put together a list of 7 ways that Chatbots are being used to engage, analyze, and ultimately satisfy the end user, customer and employee for today\u2019s forward thinking companies. Gartner research predicts that by 2026, the chatbot industry will grow into an $8.8B business.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/insidebigdata.com\/2022\/08\/20\/7-ways-chatbots-improve-life\/\" \/>\n<meta property=\"og:site_name\" content=\"insideBIGDATA\" \/>\n<meta property=\"article:publisher\" content=\"http:\/\/www.facebook.com\/insidebigdata\" \/>\n<meta property=\"article:published_time\" content=\"2022-08-20T13:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-08-20T17:19:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/insidebigdata.com\/wp-content\/uploads\/2020\/01\/chatbots_shutterstock_1449542267.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"300\" \/>\n\t<meta property=\"og:image:height\" content=\"300\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Editorial Team\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@insideBigData\" \/>\n<meta name=\"twitter:site\" content=\"@insideBigData\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Editorial Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/insidebigdata.com\/2022\/08\/20\/7-ways-chatbots-improve-life\/\",\"url\":\"https:\/\/insidebigdata.com\/2022\/08\/20\/7-ways-chatbots-improve-life\/\",\"name\":\"7 Ways Chatbots Improve Life - insideBIGDATA\",\"isPartOf\":{\"@id\":\"https:\/\/insidebigdata.com\/#website\"},\"datePublished\":\"2022-08-20T13:00:00+00:00\",\"dateModified\":\"2022-08-20T17:19:07+00:00\",\"author\":{\"@id\":\"https:\/\/insidebigdata.com\/#\/schema\/person\/2949e412c144601cdbcc803bd234e1b9\"},\"breadcrumb\":{\"@id\":\"https:\/\/insidebigdata.com\/2022\/08\/20\/7-ways-chatbots-improve-life\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/insidebigdata.com\/2022\/08\/20\/7-ways-chatbots-improve-life\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/insidebigdata.com\/2022\/08\/20\/7-ways-chatbots-improve-life\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/insidebigdata.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"7 Ways Chatbots Improve Life\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/insidebigdata.com\/#website\",\"url\":\"https:\/\/insidebigdata.com\/\",\"name\":\"insideBIGDATA\",\"description\":\"Your Source for AI, Data Science, Deep Learning & Machine Learning Strategies\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/insidebigdata.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/insidebigdata.com\/#\/schema\/person\/2949e412c144601cdbcc803bd234e1b9\",\"name\":\"Editorial Team\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/insidebigdata.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/e137ce7ea40e38bd4d25bb7860cfe3e4?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/e137ce7ea40e38bd4d25bb7860cfe3e4?s=96&d=mm&r=g\",\"caption\":\"Editorial Team\"},\"sameAs\":[\"http:\/\/www.insidebigdata.com\"],\"url\":\"https:\/\/insidebigdata.com\/author\/editorial\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"7 Ways Chatbots Improve Life - insideBIGDATA","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/insidebigdata.com\/2022\/08\/20\/7-ways-chatbots-improve-life\/","og_locale":"en_US","og_type":"article","og_title":"7 Ways Chatbots Improve Life - insideBIGDATA","og_description":"Our friends over at Yellow.ai have put together a list of 7 ways that Chatbots are being used to engage, analyze, and ultimately satisfy the end user, customer and employee for today\u2019s forward thinking companies. Gartner research predicts that by 2026, the chatbot industry will grow into an $8.8B business.","og_url":"https:\/\/insidebigdata.com\/2022\/08\/20\/7-ways-chatbots-improve-life\/","og_site_name":"insideBIGDATA","article_publisher":"http:\/\/www.facebook.com\/insidebigdata","article_published_time":"2022-08-20T13:00:00+00:00","article_modified_time":"2022-08-20T17:19:07+00:00","og_image":[{"width":300,"height":300,"url":"https:\/\/insidebigdata.com\/wp-content\/uploads\/2020\/01\/chatbots_shutterstock_1449542267.jpg","type":"image\/jpeg"}],"author":"Editorial Team","twitter_card":"summary_large_image","twitter_creator":"@insideBigData","twitter_site":"@insideBigData","twitter_misc":{"Written by":"Editorial Team","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/insidebigdata.com\/2022\/08\/20\/7-ways-chatbots-improve-life\/","url":"https:\/\/insidebigdata.com\/2022\/08\/20\/7-ways-chatbots-improve-life\/","name":"7 Ways Chatbots Improve Life - insideBIGDATA","isPartOf":{"@id":"https:\/\/insidebigdata.com\/#website"},"datePublished":"2022-08-20T13:00:00+00:00","dateModified":"2022-08-20T17:19:07+00:00","author":{"@id":"https:\/\/insidebigdata.com\/#\/schema\/person\/2949e412c144601cdbcc803bd234e1b9"},"breadcrumb":{"@id":"https:\/\/insidebigdata.com\/2022\/08\/20\/7-ways-chatbots-improve-life\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/insidebigdata.com\/2022\/08\/20\/7-ways-chatbots-improve-life\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/insidebigdata.com\/2022\/08\/20\/7-ways-chatbots-improve-life\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/insidebigdata.com\/"},{"@type":"ListItem","position":2,"name":"7 Ways Chatbots Improve Life"}]},{"@type":"WebSite","@id":"https:\/\/insidebigdata.com\/#website","url":"https:\/\/insidebigdata.com\/","name":"insideBIGDATA","description":"Your Source for AI, Data Science, Deep Learning & Machine Learning Strategies","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/insidebigdata.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/insidebigdata.com\/#\/schema\/person\/2949e412c144601cdbcc803bd234e1b9","name":"Editorial Team","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/insidebigdata.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/e137ce7ea40e38bd4d25bb7860cfe3e4?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/e137ce7ea40e38bd4d25bb7860cfe3e4?s=96&d=mm&r=g","caption":"Editorial Team"},"sameAs":["http:\/\/www.insidebigdata.com"],"url":"https:\/\/insidebigdata.com\/author\/editorial\/"}]}},"jetpack_featured_media_url":"https:\/\/insidebigdata.com\/wp-content\/uploads\/2020\/01\/chatbots_shutterstock_1449542267.jpg","jetpack_shortlink":"https:\/\/wp.me\/p9eA3j-7Pv","jetpack-related-posts":[{"id":25229,"url":"https:\/\/insidebigdata.com\/2020\/11\/12\/how-nlp-customer-support-chatbots-can-increase-customer-satisfaction\/","url_meta":{"origin":30101,"position":0},"title":"How NLP Customer Support Chatbots Can Increase Customer Satisfaction","date":"November 12, 2020","format":false,"excerpt":"In this special guest feature, Abhinav Girdhar, CEO of Appy Pie, believes that whatever your stand on AI chatbots for business may be, two things are certain \u2013 Chatbots will become an industry standard and NLP will continue to evolve. It is honestly not a bad idea to begin early\u2026","rel":"","context":"In "AI Deep Learning"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":23916,"url":"https:\/\/insidebigdata.com\/2020\/01\/30\/interview-beerud-sheth-ceo-of-gupshup\/","url_meta":{"origin":30101,"position":1},"title":"Interview: Beerud Sheth, CEO of Gupshup","date":"January 30, 2020","format":false,"excerpt":"I recently caught up with Beerud Sheth, CEO of Gupshup, to discuss the state-of-the-art for conversational AI and chatbot technology. He also gives us an idea for future areas of evolution for AI chatbots.","rel":"","context":"In "AI Deep Learning"","img":{"alt_text":"","src":"https:\/\/i0.wp.com\/insidebigdata.com\/wp-content\/uploads\/2020\/01\/beerud_sheth.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":23787,"url":"https:\/\/insidebigdata.com\/2020\/01\/04\/ai-chatbot-technology-predictions-for-2020\/","url_meta":{"origin":30101,"position":2},"title":"AI Chatbot Technology Predictions for 2020","date":"January 4, 2020","format":false,"excerpt":"As we enter 2020 and embrace a brand new decade, technology acceptance is continuing to accelerate for a broad range of industries. This second derivative effect is prevalent in the adoption of AI-powered chatbots for business applications - messaging, healthcare, customer service, toys, etc. To give our readers a glimpse\u2026","rel":"","context":"In "AI Deep Learning"","img":{"alt_text":"","src":"https:\/\/i0.wp.com\/insidebigdata.com\/wp-content\/uploads\/2020\/01\/chatbots_shutterstock_1449542267.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":31503,"url":"https:\/\/insidebigdata.com\/2023\/01\/31\/conversica-survey-shows-chatbot-customer-experience-significantly-impacts-vendor-evaluation-for-one-third-of-b2b-buyers\/","url_meta":{"origin":30101,"position":3},"title":"Conversica Survey Shows Chatbot Customer Experience Significantly Impacts Vendor Evaluation for One-Third of B2B Buyers","date":"January 31, 2023","format":false,"excerpt":"Conversica, Inc., a leading provider of AI-powered conversation automation solutions for enterprise revenue teams, announced the findings of a new survey titled\u00a0Chatbot Experience: How Satisfied Are Enterprise Buyers?\u00a0The study found that while the majority of B2B buyers use chatbots when considering a business purchase (60%), the chat experience does not\u2026","rel":"","context":"In "AI Deep Learning"","img":{"alt_text":"","src":"https:\/\/i0.wp.com\/insidebigdata.com\/wp-content\/uploads\/2020\/01\/chatbots_shutterstock_1449542267.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":31555,"url":"https:\/\/insidebigdata.com\/2023\/02\/07\/new-survey-finds-consumers-give-chatbots-a-failing-grade-in-customer-experience\/","url_meta":{"origin":30101,"position":4},"title":"New Survey Finds Consumers Give Chatbots a Failing Grade in Customer Experience","date":"February 7, 2023","format":false,"excerpt":"Cyara, provider of the\u00a0Automated Customer Experience (CX) Assurance Platform, released a new global study that shows while most customers want to use chatbots for automated support, many businesses fail to deliver positive chatbot experiences even as they increasingly rely on them as primary methods of customer interactions online.","rel":"","context":"In "Analytics"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":24174,"url":"https:\/\/insidebigdata.com\/2020\/03\/26\/chatbots-for-recruiting\/","url_meta":{"origin":30101,"position":5},"title":"Chatbots for Recruiting","date":"March 26, 2020","format":false,"excerpt":"Talent departments are spending $250 billion on recruitment, interviewing and candidate assessment solutions. But as employers invest in these disparate technologies, they sacrifice efficiency and deliver a disconnected experience throughout the talent lifecycle. Enter the AI chatbot. Phenom, a leader in Talent Experience Management (TXM), is a single platform that\u2026","rel":"","context":"In "AI Deep Learning"","img":{"alt_text":"","src":"https:\/\/i0.wp.com\/insidebigdata.com\/wp-content\/uploads\/2020\/03\/Phenom_pic1.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]}],"_links":{"self":[{"href":"https:\/\/insidebigdata.com\/wp-json\/wp\/v2\/posts\/30101"}],"collection":[{"href":"https:\/\/insidebigdata.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/insidebigdata.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/insidebigdata.com\/wp-json\/wp\/v2\/users\/10513"}],"replies":[{"embeddable":true,"href":"https:\/\/insidebigdata.com\/wp-json\/wp\/v2\/comments?post=30101"}],"version-history":[{"count":0,"href":"https:\/\/insidebigdata.com\/wp-json\/wp\/v2\/posts\/30101\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/insidebigdata.com\/wp-json\/wp\/v2\/media\/23788"}],"wp:attachment":[{"href":"https:\/\/insidebigdata.com\/wp-json\/wp\/v2\/media?parent=30101"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/insidebigdata.com\/wp-json\/wp\/v2\/categories?post=30101"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/insidebigdata.com\/wp-json\/wp\/v2\/tags?post=30101"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}